Terms of service
JAPAN MOTORSPORT – TERMS AND CONDITIONS OF PARTS & SERVICE SUPPLY
Japan Motorsport is a Sydney-based retailer specialising in new and used Japanese performance and replacement parts, including but not limited to intake systems, engine components, body parts, and accessories. We ship Australia-wide and offer local pickup from our Sydney premises.
1. Price and Quotations
1.1 Japan Motorsport reserves the right to alter prices without notice.
1.2 As a customer, you agree to pay any GST and any other government duties, levies, or taxes payable in respect of goods and services provided by Japan Motorsport.
1.3 Japan Motorsport reserves the right to cancel any order at any time prior to delivery, for any reason, including but not limited to errors in product descriptions, pricing, or images on our website that were not identified prior to the order being accepted. In such cases, a full refund will be issued to the original payment method.
2. Orders, Delivery and Risk
2.1 All supplies of goods are subject to availability of stock at the time of order fulfilment. Many parts, particularly used and second-hand items, are one-of-a-kind and availability cannot be guaranteed after the point of purchase.
2.2 Japan Motorsport reserves the right to deliver any order in instalments. Each instalment constitutes a separate contract.
2.3 Wherever possible, goods that cannot be immediately supplied will be backordered and dispatched when available. Customers will be notified of any delays.
2.4 Japan Motorsport ships Australia-wide. The customer may select their preferred shipping method at checkout and agrees to pay all associated delivery costs, unless otherwise stated at the time of purchase.
2.5 Local pickup is available from our Sydney premises. Customers electing to pick up must arrange a suitable time with Japan Motorsport prior to collection. Japan Motorsport accepts no liability for goods once they have been collected in person.
2.6 All claims for shortages or damage in transit must be reported to Japan Motorsport immediately upon receipt of goods. Failure to report damage promptly may affect the outcome of any claim.
2.7 Risk in goods passes to the customer at the time the goods are received by the carrier (for shipped orders) or collected from our premises (for pickup orders). The customer is responsible for arranging adequate insurance where required.
2.8 Care must be taken when opening all packages. Japan Motorsport accepts no liability for damage caused by the customer during unpacking, particularly where sharp instruments are used.
2.9 Dispatch timeframes for in-stock items are between 3–5 business days from the date of payment confirmation. Timeframes may vary during peak periods or due to circumstances outside our control.
3. New and Used Parts
3.1 Japan Motorsport sells both new and used/second-hand parts. The condition of each item (new or used) is indicated in the product listing at the time of purchase.
3.2 Used and second-hand parts are sold in their described condition. Customers are responsible for reviewing all product listing information, including condition notes, photographs, and compatibility details, prior to completing a purchase.
3.3 Used parts may show signs of age, wear, or prior use consistent with their described condition. Minor cosmetic imperfections that do not affect function do not constitute a defect.
3.4 It is the customer's responsibility to confirm that any part, whether new or used, is compatible with their specific vehicle make, model, variant, and year of manufacture prior to purchasing. Japan Motorsport is happy to assist with compatibility queries where possible, but final responsibility rests with the customer.
3.5 Used parts carry no warranty unless a warranty is expressly stated in the product listing. Where a warranty is offered, it will be subject to the conditions outlined in Section 5.
4. Payments and Property
4.1 Unless Japan Motorsport has agreed in writing to extend credit, payment must be made in full prior to the supply of goods or services.
4.2 Where credit has been agreed in writing, the customer must pay in full within the agreed terms. Overdue accounts may be referred to a collections agency, and the customer agrees to bear all associated collection and legal costs on a solicitor-client basis.
4.3 Japan Motorsport reserves the right to withhold supply, place accounts on hold, or terminate credit facilities for customers trading outside these terms.
4.4 Ownership of goods remains with Japan Motorsport until payment has been received in full, including any other outstanding amounts owed.
4.5 The customer authorises Japan Motorsport or its agents to enter their premises to recover any goods that remain the property of Japan Motorsport under clause 4.4, and indemnifies Japan Motorsport against any costs or claims arising from the exercise of that right.
5. Returns, Credits, Exchanges and Cancellations
5.1 All goods returned for credit must have a Return for Credit (RFC) authorisation number prior to being sent back. RFC numbers are obtained by contacting Japan Motorsport directly via our website or email. Returns sent without an RFC number will not be accepted.
5.2 When returning goods, the RFC number, original invoice number, and customer name and address must be clearly marked on or securely attached to each package. All items must be returned in their original, unopened packaging and in the same condition as received.
5.3 Upon receipt and inspection of an eligible return under clause 5.1, Japan Motorsport will issue a refund of the purchase price less return transportation costs and a 25% restocking fee. Customers who elect to receive a store credit instead of a refund will receive 100% of the purchase value credited to their account, with no restocking fee applied.
5.4 Failure to comply with the return procedure in clause 5.1 will result in a handling charge of 10% of the purchase price or $10.00, whichever is greater. Alternatively, the goods may be rejected and returned to the customer at their expense.
5.5 Japan Motorsport will not accept returns on any product that has been test fitted, installed, or used in any way. Any such product returned will be sent back to the customer at their expense.
5.6 Specially manufactured or custom-made "Special Order" items are strictly non-refundable under any circumstances.
5.7 Specially ordered, non-stock items are strictly non-refundable under any circumstances.
5.8 Change of mind refunds will not be accepted under any circumstances.
5.9 The customer is responsible for all return postage costs and associated charges, except where the item received does not match its listing description.
5.10 Strictly no returns or exchanges will be accepted after 7 days from the date of purchase.
5.11 Refunds will be processed to the original payment method, minus return postage and the following applicable payment processing fees:
- PayPal – 3%
- PayPal Pay in 4 – 7%
- Visa – 3%
- Mastercard – 3%
- American Express – 3%
A 25% restocking fee applies where applicable in accordance with clause 5.3.
5.12 All refunds will be processed within 14–28 business days of Japan Motorsport receiving and approving the returned item.
6. Warranty
6.1 Japan Motorsport's warranty does not cover any product which has:
6.1.1 Been installed or used outside the manufacturer's guidelines or recommended specifications.
6.1.2 Had an incorrect grade of lubricant applied, or an insufficient amount of lubricant used.
6.1.3 Sustained damage from an accident, impact, or external force.
6.1.4 Been dismantled, modified, tampered with, or subjected to misuse or excessive wear.
6.1.5 Had applicable payment terms and conditions not adhered to as outlined in these terms.
6.1.6 Exceeded the applicable warranty period or kilometre limit.
6.1.7 Been installed by an unlicensed mechanic or workshop. All parts must be fitted by a licensed automotive mechanic. Products installed by unlicensed persons are not eligible for warranty or return.
6.2 Used and second-hand parts carry no warranty unless expressly stated in the product listing at the time of sale.
6.3 Warranty credits will not be processed until Japan Motorsport has received written confirmation from its supplier or internal warranty department that the claim has been accepted.
6.4 All applicable warranty documentation must be completed in full and accompany the product upon return to Japan Motorsport.
6.5 Where a remanufactured or used unit is replaced under warranty, no extension of the original warranty period is granted. Warranty is not transferable upon sale of the vehicle.
6.6 Japan Motorsport will honour the original manufacturer's warranty on new parts sold through Japan Motorsport, unless expressly stated otherwise at the time of purchase.
6.7 All warranty returns require a valid RFC number and must comply with clause 5.1.
6.8 All items sold by Japan Motorsport, including but not limited to intakes, engine components, spark plug covers, body parts, and all other performance and replacement parts, are intended for racing and off-road use only. Japan Motorsport holds no responsibility, either implied or otherwise, for mechanical, electrical, or other failure arising from the use of aftermarket performance products and expressly disclaims all such responsibility. Japan Motorsport makes no representations regarding and assumes no responsibility for the legality of any item sold. Products intended for off-road use may be illegal for road use in some Australian states and territories.
6.9 Handmade or custom products may be subject to minor variations in dimensions, finish, or appearance. Such deviations do not constitute a defect and do not give rise to warranty claims.
6.10 Where a product is confirmed to have a minor defect, Japan Motorsport will, at its discretion, repair the product (where reasonably possible), replace it, or refund the purchase price to the original payment method. Where a product is confirmed to have a major defect, the customer may elect their preferred remedy of repair, replacement, or refund. Where no defect is found following assessment, Japan Motorsport will contact the customer to arrange return of the product at the customer's expense, or disposal if no response is received within 14 days.
7. Limitations of Liability
7.1 Japan Motorsport's liability is limited in all cases to the value of the goods or services supplied. Japan Motorsport, its employees, contractors, and agents will not be liable for any loss or damage of any kind, however arising. This includes but is not limited to theft, loss of profit, delays in delivery, negligence, wear and tear, and errors in specifications.
7.2 Warranty coverage under Section 6 is limited strictly to the product in question. Japan Motorsport will not be liable for any consequential loss or damage, including but not limited to personal injury, towing costs, accommodation expenses, or loss of income. This extends to defects or failures arising from accidents, misuse, overloading, motorsport participation, or modification of a vehicle beyond manufacturer specifications.
8. Dispute Resolution
8.1 In the event of a dispute, customers are requested to contact Japan Motorsport directly in the first instance to seek resolution. Japan Motorsport is committed to resolving disputes fairly and promptly.
8.2 Contact can be made via our website at japanmotorsport.com or by emailing our customer service team. Japan Motorsport will acknowledge all disputes within 3 business days and aim to resolve them within 14 business days.
8.3 If a resolution cannot be reached directly, customers may escalate their dispute to NSW Fair Trading or the relevant consumer protection authority in their state or territory.
9. Buy Now, Pay Later
9.1 PayPal Pay in 4: Available to approved applicants only, subject to PayPal's eligibility criteria and credit assessment. The purchase amount is divided into four equal fortnightly instalments. No interest is charged, however late payment fees may apply in accordance with PayPal's terms. Japan Motorsport bears no responsibility for any fees, charges, or disputes arising from the use of PayPal Pay in 4. Customers are advised to review PayPal Australia's current terms and conditions prior to use.
NOTE: By confirming an order, placing a deposit, or making partial or full payment for goods and/or services, the customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These terms apply to all dealings with Japan Motorsport Pty Ltd, its employees, and agents.